Passenger Forced Off Fly Arystan Aircraft, Hospitalized in Psychiatric Facility in Atyrau
Fly Arystan Scuffle: Woman Removed from Flight and Ends Up in a Psychiatric Hospital
In a bizarre turn of events, a woman sharing her name as Aigul found herself in the midst of a drama aboard a Fly Arystan flight. According to reports by Liter.kz, this unfortunate incident unfolded during a flight from Atyrau to Shymkent on May 4th.
Aigul had already paid for 10 kg of baggage, and, at the registration desk, a Fly Arystan employee suggested she could carry it as hand luggage instead. With no reason to doubt the advice, she obliged. But as boarding was about to begin, the same employee suddenly told her she wouldn't be flying. Aigul described this move as deliberately malicious, adding to the emotional turmoil surrounding the moment.
This confrontation led Aigul to suffer an emotional breakdown, as captured on a video shared on her Instagram account. Subsequently, she was handed over to the police, first taking her to a psychiatric hospital and then a narcological one. Both examinations reported that she was completely fine, with no traces of alcohol or mental health issues.
In response to her accusations, Fly Arystan claimed that her hand luggage exceeded the established size norms. They insisted that hand luggage, according to their rules, should not extend beyond 56×23×36 cm, including protruding elements. To maintain passenger safety and comfort, they conduct mandatory hand luggage checks using a standardizer at registration desks and boarding gates.
However, when faced with emotional resistance, Fly Arystan's internal procedures allow for denying transportation. Confirming the passenger's claim of being placed on their no-fly list, the airline corrected the misinformation, stating that she was not blacklisted.
They also advised passengers to acquaint themselves with the airline's baggage transportation rules prior to their journey, to prevent such unpleasant incidents.
Now, let's dive into some additional insights to better understand such situations.
Insights from Enrichment Data:
- Hand Luggage Size Policy: Airlines generally impose strict rules on hand luggage size and weight to ensure streamlined boarding processes and safety. Fly Arystan enforces rules similar to many other airlines, with specific dimensions and weight limits available on their official website.
- Emotional Responses from Passengers: Airlines follow procedures to handle upset or emotional passengers, with trained cabin crew addressing the situation professionally. If a passenger's behavior becomes a concern, airlines may seek assistance from airport authorities if necessary.
- Psychiatric Assessment: Referral of passengers for medical assessments, including psychiatric evaluation, is typically determined by local authorities or medical professionals rather than the airline itself, and would only occur if the passenger's conduct could represent a risk to safety or others.
- Aigul was told by a Fly Arystan employee to carry her baggage as hand luggage, despite already having paid for its transportation as checked baggage.
- The woman's hand luggage was measured at the boarding gate, found to be of an oversized dimensions, and this led to her being denied transportation by Fly Arystan.
- Despite reports suggesting otherwise, Fly Arystan did not blacklist Aigul but instead advised her to understand their baggage transportation rules before her next journey to prevent such incidents.
- The confrontation with Fly Arystan staff led Aigul to suffer an emotional breakdown, which resulted in her being taken to a psychiatric hospital for evaluation.
- Although Aigul's medical evaluation reports showed no traces of alcohol or mental health issues, she was also taken to a narcological hospital, which provided her with no further issues either.
- Science plays a crucial role in health-and-wellness and mental health, which could help airlines better understand and respond to passengers' emotional responses without causing unnecessary distress.
- Injustice towards women in various scenarios such as car accidents, general news, and crime and justice remains a concern, with women's health and well-being requiring greater attention and support from authorities and the public.
